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Privacy Policy for Chello Restaurant

Last updated: 29th October 2026

At Chello we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use the Chello mobile application (Chello Club), visit our website, dine in our restaurants, connect to our in-store Wi-Fi, or otherwise engage with our services.
 

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection and use of your information in accordance with this policy.
 

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information").The types of data we collect depend on how you interact with our App and Services:

A. Information You Provide to Us Directly

  • Account & Profile Data: Name, email address, phone number, physical address, delivery instructions, and date of birth (for birthday rewards).

  • Transaction Data: Order history, reservation details, dietary preferences, and loyalty program status.

  • Payment Information: Credit/debit card details and billing address. (Note: Payment data is processed directly by our secure third-party payment gateways; we do not store full credit card numbers on our servers).

  • Communications: Feedback, reviews, customer support inquiries, and survey responses.

B. Information Collected Automatically via the App and Website

  • Device Information: Hardware model, operating system, unique device identifiers, and mobile network information.

  • Location Data: With your permission, we may collect precise geolocation data from your mobile device to facilitate delivery tracking, help you find the nearest Chello location, and provide location-based offers.

  • Usage Data: Pages viewed, app features used, time and date of visits, and interactions with our digital menus.

  • Cookies & Tracking Technologies: We use cookies, beacons, and similar technologies on our website and App to analyze traffic, remember your preferences, and track the effectiveness of marketing campaigns.

C. Information Collected In-Store

  • CCTV Footage: For the safety and security of our staff and guests, we use closed-circuit television in our physical restaurant locations.

  • Wi-Fi Usage: If you connect to our complimentary guest Wi-Fi, we may collect your MAC address, IP address, and connection data.
     

2. How We Use Your Information

We use the collected information for various business purposes, including:

  • Fulfilling Orders & Services: Processing mobile, online, and dine-in orders, managing reservations, and facilitating deliveries.

  • App Functionality: Maintaining your account, saving your favorite orders, and sending push notifications regarding order status (e.g., "Your food is ready!").

  • Loyalty & Rewards: Administering the Chello rewards program, tracking points, and issuing discounts.

  • Personalization & Marketing: Sending promotional emails, SMS updates, and in-app messages about new menu items, events, and special offers tailored to your preferences.

  • Improvements & Analytics: Analyzing user behavior to improve our App interface, website design, and menu offerings.

  • Security & Fraud Prevention: Detecting unauthorized access, preventing fraudulent transactions, and ensuring the safety of our platforms.
     

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your data in the following circumstances:

  • Service Providers: We share data with third-party vendors who assist us with payment processing, food delivery (e.g., DoorDash, UberEats, or proprietary drivers), email hosting, data analytics, and marketing automation.

  • Business Transfers: If Chello merges with, is acquired by, or sells assets to another company, your information may be transferred as part of that transaction.

  • Legal & Safety Requirements: We may disclose your information to comply with a court order, legal process, or regulatory request, or to protect the rights, property, and safety of Chello, our employees, or the public.
     

4. Your Choices and Rights

You have control over your personal information. Depending on your jurisdiction, your rights may include:

  • Mobile App Permissions: You can manage or revoke App permissions for location services, camera access, and push notifications directly through your mobile device's settings.

  • Opting Out of Marketing: You can unsubscribe from our promotional emails by clicking the "unsubscribe" link at the bottom of the email, or reply "STOP" to SMS messages. You will still receive transactional messages regarding your orders.

  • Access & Deletion: You can request access to the personal data we hold about you or request that we delete your account and associated data by contacting us using the information provided below.

  • Cookie Preferences: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
     

5. Data Security

We implement commercially reasonable technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise absolute security.


6. Children's Privacy

The Chello App and Services are not intended for use by children under the age of 13 (or 16, depending on local laws).We do not knowingly collect personal information from children. If we discover we have inadvertently collected such data, we will take immediate steps to delete it.
 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website, updating the "Last Updated" date, and/or sending a notification through the App.
 

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Chello Restaurant

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